Shipping and returns

First off, we DO NOT drop ship, we hold all stock in Australia, so not only is it super fast shipping but also backed by an Australian company in Australia. 

We can ship to virtually any address in Australia. We do not ship to international destinations. 

When an order is placed we will estimate the delivery date for you based on the availability of your items and the delivery option you choose as express post packs take 1-2 days on average and standard post packs range from 4-5 days Australia wide. 

Please also note that the shipping quotes in checkout for many products are weight based. We use express post packs for larger items like starter kits and for smaller items we post with standard post using aus post. eVape send most orders the same day, and we don't charge packaging and handling fees. We always endeavour to only charge the real cost of posting all our items.

Evape takes no responsibility for items lost in the post, we offer regular post and traceable express post, we recommend Traceable express post for expensive products or orders as the order can be tracked to location.

Warranty & Returns Policy Warranty Policy: 

All electronic cigarette Starter Kits feature a 1 month warranty on manufactures defects, this doesnt include wear and tear or misuse of the products.

The purchaser must check all merchandise straightaway and document any damage or issues to eVape by email within 48 hrs of obtaining the products. eVape retains the right to deny complaints that are made after this time frame. The customer will pay to send back the faulty merchandise to eVape, we usually refund or give credit or freebies to make up for postage cost of products found to be faulty.

Contact must be made immediately with eVape for consent prior to returning any goods as many times the problem can be simple to resolve as many times the products may not be set up properly and only require instruction as to how they are used. eVape will exchange or repair where possible and refunds will only be granted where a replacement is not in stock.

Claims are non transferable beyond the original purchaser.

All free or bonus items are not under any warranty, like out promotional items or giveaways.

Invoices or order numbers will be required as proof of purchase. Warranty is valid in Australia only.

Warranty Does Not Cover: wear & tear, used equipment, Misused, abused, neglect or use of a product for which it was not intended. Neglect and careless storing or unauthorised repairs.

Refund Policy: 

Refunds will not be offered after 30 days. Refunds are for DOA on items like atomizers and cartomizers as they are disposable, we suggest buying a few extra atomizers as they last from days to month but the time fame is unknown as they are the throw away part of an e cig.

Refunds will not be granted if the buyer changes their mind, or if the item does not meet expectation. Original postage or courier charges are non refundable. Photos or other forms of evidence may be requested from the buyer as proof of damage. eVape is liable for shipping the replacement equipment back to buyer, with the exception that the returned item is tested and found not defective or not in the same condition that the purchaser documented. In which case, the purchaser will be obligated to pay for return postage costs.

Goods must be returned with all accessories, including their original packaging materials, cartons and boxes. eVape must receive all returns within 7 days from evape agreeing that the goods may be returned for inspection. If an item is returned after the 7 days from accepted delivery, we reserve the right to refuse the claim.

Equipment returns must be accepted and recognized by evape before an return is performed.  You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error you received an incorrect or malfunctioning equipment. Make contact in writing to coordinate the return of any goods  in email or in your account under the returns tab.